Delete your Scenetic account

01What is deleted

Deleting your account permanently removes, from our servers and from the device you delete it on:

• Your account: email address, name, profile photo link, sign-in methods and password.
• Every production, set, shot and object, including items in Trash.
• Your settings, signed-in sessions and pending sign-in codes.
• Your link to Sign in with Apple (we revoke it with Apple) and your customer profile at Stripe (name, email and saved payment methods).
• The link between your account and your subscriptions. A Pro subscription bought on the web is cancelled.

02What is kept

Some records stay for a limited time or in a form that no longer identifies you:

• A record of each subscription you bought (store, product, status, dates and the store’s transaction identifiers), with no link to your account, name or email. We keep it so we can handle later notifications from the store about that purchase and for our tax and accounting records.
• Records of payment and store notifications, with their content about you removed, for up to 90 days.
• Stripe, Apple and Google keep their own payment records under their own legal obligations and privacy policies.
• Request logs at our hosting provider, deleted automatically within 7 days.
• Our database provider’s recovery history, which is overwritten within 7 days.
• Copies on your other devices: they stop syncing but are not erased remotely. Sign out on each device and choose to remove your data, or uninstall the app or clear the browser’s site data.
• Files you exported or shared, such as backups and crew packets.

03Subscriptions

A Pro subscription bought on the web is cancelled immediately when the account is deleted, without a refund for the rest of the period. If you think you are owed a refund, contact us before you delete. Subscriptions bought through the App Store or Google Play are not cancelled automatically — cancel them in the store’s subscription settings so you are not charged again.

04Before you delete

Deletion cannot be undone. Download your productions first (Settings → Sync & backup → Download all productions) and, if you like, your account data (Settings → Sync & backup → Export my account data).