Support
How can we help?
Email us and a person will reply, usually within two working days.
Support email is not configured for this deployment.
To help us help you, include the email you sign in with, your device (web browser, iPhone or Android) and what you were doing when it happened.
Common questions
My changes are not showing on another device.
Open the app on the device that made the changes while online and check the sync status (the refresh button on Productions). Changes made offline sync as soon as that device reconnects.
I bought Pro but the app still shows Free.
Open Settings → Plan & billing and choose Refresh status. On iPhone, use Restore purchases. Make sure you are signed in to the same Scenetic account you subscribed with.
I signed up with Apple and want to use Scenetic on Android.
Sign in on the web or iPhone, open Settings → Account and add a password. Then sign in on Android with your email and that password.
How do I export my work?
Every production can be downloaded as an editable .scenetic.json backup from the production’s handoff screen or from the library. Settings → Sync & backup downloads everything at once.
How do I delete my account?
See the account deletion page for the steps and what is deleted.